Sr. Digital Product Engineer-2

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses, and governments globally.

Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, and many other excellent benefits.

Role Summary

Field Service Competency• Mechatronics Discipline in Training• Capability Sourcing Strategy from Competitions dealing in similar product type of positioners, electric actuations, DCS, Master Stations, etc.

Main Duties and Responsibilities

• Field Service Competency

• Mechatronics Discipline in Training

• Capability Sourcing Strategy from Competitions dealing in similar product type of positioners, electric actuations, DCS, Master Stations, etc.

• Manage QRC projects, service technical & support, and growing business;

• Design/customizes service solutions in accordance with customer request and company standards/procedures, and meet the customer requirements;

• Deal directly with customers either by telephone, electronically or face to face, respond promptly to customer inquiries, handle and resolve customer complaints.

• Propose the best repair solution to meet the customer’s requirement both technically and economically;

• Coordinate and communicate with overseas facility to support service;

• Participate and responsible for QRC weekly/monthly reports and related analysis reports;

• Observe maintenance workflow and participate improvement opinion;

• Develop\Audit\Manage Chinese CSC to support distributor business growing and customer satisfaction;

Requirements & Qualification

• Education：Bachelor degree in automation or mechatronics

• Language：Proficient in both written and oral English

• Years of Related Experiences ：Minimum 5 years in valves/automation working experience with good computer skills

• Professional Knowledge ：

• Good in communication, negotiation, analytical & problem solving skill/Project Management skills/Good team work and mentoring skill/ Must have a good knowledge of valves, filed instruments, DCS, installation supervision and different industry processes.

• Attitude / Personality ：Cheerful character, good affinity, good state of mind, patient and meticulous

• Other ：Strong compression ability and customer service consciousness

Req ID : R-10973

Job Family Group : Operations

Job Family : OP Field Service