Flowserve Corporation Jobs

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Flowserve Corporation Senior, Field Service Engineer in Suzhou, China

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary:

As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.

This position is located in Zhanjiang, Guangdong Province.

Responsibilities:

  • Order processing and acceptance

  • Prepare cost estimates minus discounts according to specifications

  • Schedule orders

  • Prepare quotations for standard products according to predefined lists

  • Read and evaluate customer specifications and customer requirement documents

  • Compile technical and commercial offer documents

  • Build and maintain strong customer relationships

  • Support customers during site visits

  • Process customer complaints

  • Find, develop and implement technical solutions for special problems

  • Coordinate with internal and external customers effectively

  • Establish safe and proper work area and follow all safety requirements

  • Perform in-house and on-site repairs and service activities

  • Provide technical support and training as needed

  • Other duties as assigned

Requirements:

  • Proficient in Microsoft Office, including Word

  • SAP knowledge in SD;MM;PP

  • Knowledge of AutoCAD, Solid Works or any technical drawing tools are a plus

  • Experience serving customers in oil & gas, power, chemical, water and other general industries

  • Ability to reprioritize daily while still producing deliverables

  • Willingness to travel as needed to customer sites

  • BS or BA Degree in relevant field and 5-7 years relevant experience

Preferred Skills/Experience:

  • Strong verbal and written communication skills

  • Organized and efficient

  • Able to work well with a team

Req ID : R-3694

Job Family Group : Operations

Job Family : OP Field Service

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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