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Flowserve Corporation Customer Care Engineer in Suzhou, China

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary:

Handle complaints and warranty issues for chemical pumps from Customer job site, quick response to customer complaints also coordinate with functional departments to deal with warranty issues, provide the solution report and RCA to customer, tracking solution action and closed warranty issues

Responsibilities & Requirements: While the list is intended to be the main duties and responsibilities, it is not intended to be comprehensive (other arrangement by the supervisor).

  • Handle complaints and warranty issues for chemical pumps from customer;

  • Preliminary analyze the failure model of the pump sets in serve based on the customer feedback and on-site service situation;

  • Coordinate and work together with functional departments to find the root cause and submit RCA report for chemical pump warranty issues.

  • Contact oversea Flowserve BU to get and validate relevant repair and service information of related products.

  • Prepare repair plan and coordinate to get the cost, release repair or purchase schedule to customer for warranty parts.

  • Training and instruct repair and service technician

  • Communicate with customer professionally, to ensure satisfactory for warranty issues from customer, and build good relationship with customers.

  • Some travel is required.

Preferred Experience / Skills:

  • Colleague or above

  • Enginery education background, Hydromechanics will be preferred.

  • Five years experience, and at least 3 years centrifuge pump working experience, Oil and Gas industry will be preferred.

  • Know pump design. machining and assemble process will be preferred

  • Use office software and Auto Desk well, such as, Excel, Word, PPT, Auto CAD and inventor and so on

  • Strong with organizing and communicating

  • Strong language skills and analytical capability

  • Good Written and Spoken English skills

  • Proficient with ERP system use and related item/BOM entry tools, familiar with the Engineering BOM and customize products. SAP or Oracle experience is preferred

  • enthusiasm, positive, Careful, be good at communicating

Job Advertising Title: Customer Care Engineer

Primary Posting Location: Suzhou, China

Job Posting Category: Engineering/R&D

Employment Type: Full time

Auto req ID: 53328BR

Country: China

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