Flowserve Corporation Contract and Technical Support- Monitoring Center in Singapore, Singapore
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Contract management support of the Flowserve Monitoring Center which is responsible for the review and administration of long-term and/or blanket service contracts. The Contract and Technical Support is accountable for contract and technical review, execution, maintenance, and customer support. Adherence to standard procedures, timely completion of contract deliverables, and effective cross-functional team work within Flowserve.
Preferred Experience / Skills:
Ticket creation to resolution KPI
Compliance with company and department standards for service contract management
On-time delivery of contract deliverable(s) to End Customer
Project RAIL dispositioning
Issue resolution cycle-time
Number of system workflow requests issued/closed (Say/Do ratio)
Undergraduate/Bachelor’s degree in Mechanical, Process or Industrial Engineering, physics, data analytics or related technical field
Working knowledge of industrial rotating equipment (pumps, seals, valves)
Experience with monitoring and analyzing data
Clear written and verbal communication style; to be a professional face of Flowserve to our customer
1-3 years experience with mechanical rotating equipment
Excellent interpersonal skills and a high sense of urgency with a customer-focused mindset to execute
Ability to produce professional reports and presentations in keeping with company policies & objectives
Must be a well-organized self-starter who can accomplish goals and objectives in a timely manner
Proficiency in Microsoft Office package including spreadsheet, database management, and presentation software
Must be a team player, able to problem-solve and work constructively with customers and co-workers
Strong time management and organization skills
Strong analytical and problem-solving skills
Strong critical thinking and attention to detail
Strong verbal and written communication skills
Experience with monitoring and diagnostics of industrial (IOT) equipment data
Familiar with instrumentation and electronics, wireless systems, and vibration technologies
Experience with rotating equipment maintenance, monitoring, reliability, and operations
Responsibilities & Requirements:
Support the team so contract results meet requirements regarding technical quality, reliability, schedule and cost
Project manages the execution of orders from receipt of customer order to final customer acceptance and contract milestones throughout contract. Overall responsibility to ensure that all orders are executed per specifications and meet contract requirements, delivered on-time and within budget.
Planning and coordinating site installation activities, including all work permits, safety training, local contractors etc.
Able to travel to customer’s site for local contract management and/or support
Present clear verbal and written technical explanations to customers, tailoring the content and style to the audience
Submit to background checks and health screenings as required
Build and Maintain Program Success Log
Work may require nights, weekends, and some holidays to respond to customers in a timely manner
Remotely monitor Customer assets and escalate when out of specification.
Continuous evaluation of instrumentation nuisance alarms with Flowserve Field Engineering Services for alarm threshold validation
Receive, enter ticket, and disposition Customer service calls, emails, and UI application tasks submitted to the Monitoring Center
Proactive escalation of Customer concerns to appropriate Flowserve resources for resolution
Support report generation with Development and Sales teams
Follow up on other opportunities to provide additional value to customers
Provide continuous improvement ideas and help drive change management
Properly execute procedures for Monitoring Center contract deliverables
Job Advertising Title: Contract and Technical Support- Monitoring Center
Primary Posting Location: Singapore, Singapore
Job Posting Category: Information Technology
Employment Type: Full time
Auto req ID: 53889BR
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