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Flowserve Corporation Contract and Technical Support- Monitoring Center in Singapore, Singapore

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary:

Contract management support of the Flowserve Monitoring Center which is responsible for the review and administration of long-term and/or blanket service contracts. The Contract and Technical Support is accountable for contract and technical review, execution, maintenance, and customer support. Adherence to standard procedures, timely completion of contract deliverables, and effective cross-functional team work within Flowserve.

Preferred Experience / Skills:

  • Ticket creation to resolution KPI

  • Compliance with company and department standards for service contract management

  • On-time delivery of contract deliverable(s) to End Customer

  • Project RAIL dispositioning

  • Issue resolution cycle-time

  • Number of system workflow requests issued/closed (Say/Do ratio)

  • Undergraduate/Bachelor’s degree in Mechanical, Process or Industrial Engineering, physics, data analytics or related technical field

  • Working knowledge of industrial rotating equipment (pumps, seals, valves)

  • Experience with monitoring and analyzing data

  • Clear written and verbal communication style; to be a professional face of Flowserve to our customer

  • 1-3 years experience with mechanical rotating equipment

  • Excellent interpersonal skills and a high sense of urgency with a customer-focused mindset to execute

  • Ability to produce professional reports and presentations in keeping with company policies & objectives

  • Must be a well-organized self-starter who can accomplish goals and objectives in a timely manner

  • Proficiency in Microsoft Office package including spreadsheet, database management, and presentation software

  • Must be a team player, able to problem-solve and work constructively with customers and co-workers

  • Strong time management and organization skills

  • Strong analytical and problem-solving skills

  • Strong critical thinking and attention to detail

  • Strong verbal and written communication skills

  • Preferred

  • Experience with monitoring and diagnostics of industrial (IOT) equipment data

  • Familiar with instrumentation and electronics, wireless systems, and vibration technologies

  • Experience with rotating equipment maintenance, monitoring, reliability, and operations

Responsibilities & Requirements:

  • Support the team so contract results meet requirements regarding technical quality, reliability, schedule and cost

  • Project manages the execution of orders from receipt of customer order to final customer acceptance and contract milestones throughout contract. Overall responsibility to ensure that all orders are executed per specifications and meet contract requirements, delivered on-time and within budget.

  • Planning and coordinating site installation activities, including all work permits, safety training, local contractors etc.

  • Able to travel to customer’s site for local contract management and/or support

  • Present clear verbal and written technical explanations to customers, tailoring the content and style to the audience

  • Submit to background checks and health screenings as required

  • Build and Maintain Program Success Log

  • Work may require nights, weekends, and some holidays to respond to customers in a timely manner

  • Remotely monitor Customer assets and escalate when out of specification.

  • Continuous evaluation of instrumentation nuisance alarms with Flowserve Field Engineering Services for alarm threshold validation

  • Receive, enter ticket, and disposition Customer service calls, emails, and UI application tasks submitted to the Monitoring Center

  • Proactive escalation of Customer concerns to appropriate Flowserve resources for resolution

  • Support report generation with Development and Sales teams

  • Follow up on other opportunities to provide additional value to customers

  • Provide continuous improvement ideas and help drive change management

Properly execute procedures for Monitoring Center contract deliverables

Job Advertising Title: Contract and Technical Support- Monitoring Center

Primary Posting Location: Singapore, Singapore

Job Posting Category: Information Technology

Employment Type: Full time

Country: Singapore

Auto req ID: 53889BR

Flowserve is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status. Click here to learn more. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers Click here to learn more.

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