Job Information
Flowserve Corporation Front End Applications Engineer in Shanghai, China
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Job Summary: Flowserve is looking for a Front-End Applications Engineer who is responsible for supporting customers and sales teams related to aftermarket offerings. This role involves customer-facing activities like technical and commercial visits, trainings, troubleshooting, and proposal development. The engineer will also create solutions, provide estimations, and collaborate with internal teams.
This role involves all customer facing activities related to the order acquisition process such as:
Technical and commercial customer visits,
Technical trainings to clients,
On-site Troubleshooting, seal inspections & walkabouts,
Start-up assistance support to clients when required
Proposal development and pricing analysis
In addition to Customer facing activities, the Front End Seal Application Engineer will be responsible of creating and pre-define solutions, give quick price budget/estimations and collaborate with in-side Application engineers to issue complete proposal to clients. This will require coordination with multiple internal and external stakeholders.
The position requires strong technical and commercial skills, availability to travel and visiting customer premises (50% of the time) and an experience in seal business of 2-3 years as minimum.
The Front End Applications Engineer needs to have strong technical background and commercial acumen, as well as strong communication skills, strong commitment to internal improvement of the team, effective communication and collaboration with all group interfaces, and a commitment to expanding team capabilities, as well as technical expertise and breadth of knowledge related to Flowserve's aftermarket offerings.
This position reports to Manager ComOps AM, under Director APAC Commercial Operations AM.
Major Accountabilities:
Increase seal population and create business opportunities through customer visits, walkabouts and troubleshooting activities.
Main focus on competitor change outs and upgrades with the target to increase seal AM business on repairs and parts business.
Participate to customers meeting and visits, alone or in combination with End User Sales Engineer. Customer facing activities should be at least 50% of the total time.
Ensure high-quality proposals (technical and Commercial) are timely prepared within limitations and customer scope using designated workload management tools and processes working together with an in-side Applications Engineer.
Interact with an In-Side Application Engineer to manage and monitor the proposal throughout the entire bid cycle including updating and maintaining designated workload management tool, while monitoring hit-rate is optimized.
Support In-side Application Engineer to ensure all customer inquiry related documents while addressing all relevant technical and commercial requirements to customers and/or commercial team.
Conduct if requested/needed on-site hands-on activities such as examine & inspect failed products at customer site, providing written and oral explanations to customer.
Participate and assist in start-ups of rotating equipment for seal upgrades, retrofits or bad actors if needed/requested.
Conduct field walkabouts for analyzing and troubleshooting rotating equipment to generate the opportunity to do upgrade and competitor change outs.
Establish and maintain close working relationships with Customers, Sales, Operations, and other functional stakeholders to promote the best interests of the company.
Demonstrate a firm knowledge of Mechanical seals and Seal Systems fundamentals and clear understanding of all Flowserve seal types. Also, demonstrate a fundamental understanding of different rotating equipment applications and types, pump affinity laws and how these relate to pumps and systems.
Organize and Delivery training to stakeholders (Customers and Commercial Team).
Supervise & Mentor other colleagues with less experience when required.
General requirements:
Engineering Degree background. Mechanical Engineering preferred.
Working Experience: Minimum 2-3 Years of experience.
Work experience in Rotating Equipment and/or Mechanical Seals is a must.
Mandatory fluent in English and local language.
Strong PC Skills and Experience using Microsoft Office Tools.
Expected Travelling Time: 50%
Excellent communication skills both written and verbal.
Excellent organizational skills.
Attention to details and process-oriented mindset with mechanical aptitude.
Capacity of analysis and synthesis.
Commitment on deliverables.
Demonstrate a working style which is team/customer oriented and values communication, participation and involvement of others.
High level of commercial acumen/orientation.
Req ID : R-11806
Job Family Group : Sales
Job Family : SA Applications Engineering
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.