Flowserve Corporation HR Partner, Customer Care in Santa Isabel Xiloxoxtla, Mexico
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
At Flowserve together we create extraordinary flow control solutions to make the world a better place for everyone. The HR team strives to champion and advance an extraordinary experience for all associates to thrive and deliver.
We are establishing a new and exciting HR People Center organization within Flowserve that will take on critical, operational Human Resources work with a goal of increasing collaboration, leveraging shared knowledge, and creating a more consistent associate experience. Come join our dynamic team and help us elevate the employee journey!
Hybrid role: 3 days in office/2 days remote (work from home)
Respond to customer requests and provide guidance to associates and managers
Consistently execute HR processes, using case management, chat and telephony
Provide guidance to associates and managers on self-service transactions and navigating the HR portal
Research solutions to HR customer inquiries and escalate as needed
Understand and be able to communicate HR policies, processes, and procedures
Adhering to Flowserve’s safety, integrity and code of conduct policies
Other duties as required and assigned by manager
Exceptional customer service, emotional intelligence and empathy
Excellent probing abilities, to identify true need from customer
Resourcefulness and ability to find answers quickly
Thorough with responses to inquiries and issues
Adaptable to different customer types and situations
Technologically savvy to improve and automate activities
Knowledge of the full HR operations solution
Proficiency in the English/French or English/Portuguese language
Confidentiality and discretion for managing sensitive information
Executive presence and ability to deliver high touch support
3 years’ professional experience
Bachelor’s degree in business or HR OR 4 years relevant experience
Prior experience in an HR Operations Environment
Working knowledge of Workday and/or Neocase
- Requires a sedentary seated or standing position for five or more hours per day with repetitive motion/activity on a computer. Would need to be able to lift up to 20lbs/9kg
Req ID : R-7320
Job Family Group : Human Resources
Job Family : HR Human Resources
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to email@example.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.