Manager, IT

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Currently we are looking for a Enterprise Applications Support Delivery Manager to join our global team from one of our Madrid's locations!

Your role :

• Enterprise Applications Service Delivery Manager – covering multiple business areas (ERP, Supply Chain, Engineering, HR, …)

• Responsible for Enterprise Application Service Delivery within the Business Areas and regions,

• Operate effectively as a unified team with other EnSite Leaders to meet the deliverables as promised to business in achieving quality-solution on time.

• Owner of the demand management process from a Service Delivery perspective

• Evaluate and approve solutions for changes / enhancements with an enterprise mindset and focus on value-addition/usability/long-term sustainability

• Drive the implementation of long-term solutions that address root causes of support issues to reduce total number of incidents and improve TCO

• Provide insight to EnSite leadership with weekly reports, metrics, KPIs, issues and risk analysis for the respective business areas

• Responsible for resource planning and optimization of EnSite Service Delivery team

• Support EnSite leadership by participating in strategy meetings, driving cost reductions and increase value of EnSite

• Improve user experience by maintaining training materials, provide insight in open tickets and requests, continuous improvements in service delivery

• EnSite KPI / Metrics Dashboards to provide insights into EnSite performance

• Ticket Trend Analysis to address root causes and reduce ticket volumes

• Site Health Checks to maximize our investment in the EnSite technologies

• Maintain high-level knowledgeable about applications, tools and technology supporting the global business areas

• Build and lead a team of Business Process Experts focused on global business processes within the business areas

• Support projects during scope / design, testing and hypercare cycles to ensure supportability and a smooth transition into EnSite

Your profile:

• Strong management experience in large multi-ERP application landscapes (Oracle, SAP)

• Leadership skills; able to lead a team of cross-functional experts

• Strong IT acumen related to ERP systems and processes (Procure to Pay, Order to Cash, Plan to Manufacture and Accounting to Close)

• Experience working with various ERP environments, preferably having exposure to multiple ERPs and other 3rd party bolt-ons.

• Must be able to proactively resolve issues

• Must be highly organized, have attention to detail and have excellent communications skills.

• Ability to coordinate multiple tasks at one time.

• Has the ability to work in a cross-functional matrix environment

• Proficient in English language.

• Experience: Mid-level (3-5 years of management experience).

• Flexible work hours

• Travel maximum 25%

We offer variety of benefits alongside competitive salary, depending on the exact location.

Req ID : R-14846

Job Family Group : Information Technology

Job Family : IT Information Systems Operations