Onsite Aftermarket Engineer

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary:

The On-Site Aftermarket Engineer is responsible to collaborate with internal and external stakeholders. The role will also work closely with end-user sales teams to develop growth opportunities, leverage all of Flowserve’s products and services, and insure we are meeting the customer requirements.

Responsibilities:

• Provide strong technical and commercial support for all Flowserve pump aftermarket pump repairs, upgrades, and parts business from opportunity identification and quotation through final customer delivery. This involves coordinating with site teams in Engineering, Maintenance, and Planning, while addressing both technical and commercial inquiries.

• Communicate customer's requirements to Flowserve and be the primary conduit of information regarding pump repair and parts into Flowserve while providing accurate and timely response.

• Develop and maintain strong customer relationships to identify needs, enhance Flowserve's product offerings, and improve the customer experience to drive business growth.

• Manage orders from customer through the Flowserve aftermarket operations, notify teams of pending shipments from customer to Flowserve facilities and from Flowserve facilities to customer.

• Ensure final inspections are conducted including proper shipping documentation.

• Proactively facilitate aftermarket change notices to capture BOM changes to facilitate proper loading of B/M’s.

• Provide communication to the Sales Manager, Execution Manager, and Sales Engineer on any issues that arise on site.

• Participate in corrective action requests and take initiative outside area of responsibility to drive quality improvements in the organization.

• Present clear verbal and written technical explanations to customers, tailoring content and style to the audience.

• Unit Walks / Start-up support / Quote Support / troubleshooting-research documentation.

• This position to be based in Pengerang, Johor.

Requirements:

• Minimum of 5 years extensive knowledge and experience pump, mechanical seal or field service engineering.

• BS or BA Degree in Mechanical Engineering or related fields.

• Have a customer first attitude and be the advocate for the customer within Flowserve, acting as a liaison with sales engineers, manufacturing, operations and engineering teams.

• A team player, problem solver and work constructively with customers and multi-discipline site level teams.

• Excellent oral and written communication skills, projecting a strong customer focus and a positive Flowserve image.

• Computer-savvy and strong knowledge of Microsoft Office programs required.

• Able to travel locally to and from customer sites and Flowserve facilities required.

Req ID : R-13803

Job Family Group : Sales

Job Family : SA Applications Engineering