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Flowserve Corporation Applications Engineer (On Site Spare Part Specialist) in Marcianise, Italy

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary:

The On Site Spare Parts Specialist will be a key member of the AM Commercial Operation team and will provide real-time support to key Customers in the assigned Region for Pump and Seals spare parts selection and procurement, acting as a liaison between Flowserve’s Commercial and Operation organizations. The role will work closely aligned with End-User Sales teams to maintain consistent commercial strategy and will act independently to execute assigned tasks with the objective to develop growth opportunities and provide support during negotiation, leveraging all of Flowserve’s products and services, and insure we are meeting the customer requirements.

Responsibilities & Requirements: Key Accountabilities

  1. Provide technical and commercial support for all Flowserve and competitor pump spare parts business from opportunity identification and quotation through final customer delivery. Be a Customer trusted and enthusiastic expert in case of any technical need about spare parts; regularly visit Customer sites to evaluate the current stock level and provide valuable technical and commercial recommendations with a win-win approach, leveraging and accelerating existing spare parts programs (ie BPA, IPOP, SPIRs, CTG, Additive Manufacturing, etc)

  2. Place a focus on sustainable growth of spare parts business; identify, in cooperation with other commercial and Ops stakeholders, the crucial opportunities making the difference versus the yearly target and be available to negotiate them directly with Customers, leveraging advanced technical and commercial skills.

  3. Proactively visit Customers (EPCs and EUs) to anticipate any future need of spare parts due to repair, planned shutdown, new installation, inventory management, etc Leverage Challenger sales techniques as primary method to approach the business. On site presence, even for long period of time, represent a key accountability of the role

  4. Ensure that all quotation management systems are continually updated with the latest information and forecast estimates. Ensure that CRM is adopted and driven as single Customer Relationship Management system.

  5. Focus on internal and external Customers to ensure they view and measure FLS (or if they are internal customers, view and measure your Department) as responsive, reliable, consistent, and helpful in offering solutions and solving their problems. Provide continuous feedback to management concerning market conditions, specifically focusing on competitor commercial behaves.

  6. Act wisely and with commitment, discipline, and passion, while exhibiting exemplary behaviours at all times. Serve as an advocate for integrity and ethics, promoting trust and setting a positive leadership example that energizes others about the future. Ensure safety is always considered a priority across the organization.

Preferred Experience / Skills: The successful candidate will have:

  • Customer-centric attitude

  • Excellent Communication skills

  • Solid technical background with an extensive knowledge and experience of rotating equipments design and construction, preferably pumps.

  • Ability to make things happen across different functions even without direct reporting

  • Ability to prioritize and proactively complete tasks across Organizations

  • Team-work attitude

  • International mind setQualifications

  • Commercial and/or Technical Bachelor’s degree

  • Good Communications and Interpersonal Skills (speaking writing). Very good with English, a third language is a great plus

  • Product and Processes Knowledge - Internal Flowserve Candidate is a great plus

  • Industry knowledge – O&G is a plus

  • Deep knowledge of main IT application tools - good proficient in MS Office packages (Excel, Power Point)

Job Advertising Title: Applications Engineer (On Site Spare Part Specialist)

Primary Posting Location: Marcianise, Italy

Job Posting Category: Sales

Employment Type: Full time

Auto req ID: 52783BR

Country: Italy

Flowserve is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status. Click here to learn more. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers Click here to learn more.

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