Job Information
Flowserve Corporation QRC On-site Applications Engineer in Manchester, United Kingdom
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Flowserve manufactures and services fluid motion control solutions for the world's toughest, most critical applications. Our history began over 200 years ago, and today Flowserve employs more than 15,000 associates in 300-plus locations around the world, including over 180 quick response centers that provide aftermarket parts and services to customers. Flowserve offers more than 100 distinct pump models and a wide range of valve and seal products.
Through our unmatched combination of products, engineering and aftermarket services, we help our customers achieve tangible business results: lower operating costs, optimized performance, prolonged equipment life, mitigated risks and higher productivity. Flowserve is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.
JOB DESCRIPTION:
The QRC On-Site Applications Engineer reports directly to the Quick Response Center Manager. Based on our facilities in Manchester, this position provides technical and troubleshooting support to our Customers, work on specific business initiatives, complete applications engineering tasks and is prepared to provide technical support on Customer site when needed. This is a role suitable for a professional that wants to develop or progress into the technical area of the rotating equipment industry.
Your Role:
Work on assigned tasks and projects with focus on rotating equipment management and reliability improvement concepts.
Work on technical and engineering tasks related to rapid response and standard change out orders, new products orders and repairs of mechanical seals and pumps, being able to interact and coordinate activities with different members of the team to assure Customer satisfaction.
Responsible for the close tolerance measurement of rotating equipment for seal upgrades and retrofits.
Perform investigations on failed products (mechanical seals and pumps), providing written and oral explanations to customer and assist with Root Cause Analysis.
Provide technical support to our sales force and customers to ensure proper seal and sealing system selection and successful operation of our products.
Provide technical support on commissioning and troubleshooting on seals and rotating equipment at Customer site.
Resolve non-conformance issues with respect to engineering and manufacturing standards and participate in Continuous Improvement Projects (CIP).
Assist on training customers as needed.
Support surveys at Customer site related to Flowserve and non-Flowserve assets, from an installation and performance standpoint.
Carry out reliability walkabouts and generate reports accordingly. Identify unhealthy pumps and seals where an action can avoid a potential repair.
Carry out inventory analysis to validate the quantity of the spare parts stored at customer premises.
Your Profile:
Engineering Degree or similar level qualification relevant for the working area.
Knowledge and experience in rotating equipment is essential.
Must have excellent interpersonal and communication skills.
Should be able to produce timely, accurate and concise written reports.
Must have an inquisitive mind set and be capable of rational analysis and problem solving.
Flexible, accurate, motivated, able to work independently and on own initiative.
Capable of handling stressful situations when meeting deadlines.
Demonstrated ability to work collaboratively to meet both company and customer expectations on orders.
Proficient computer skills, Microsoft Office Products, MS Project, navigate in ERP system.
What we can offer you:
A family-friendly company with a flexible working time system.
Annual Incentive Plan
Pension Contribution Scheme
Access to Medicaid Cash Plan
25 days of holiday allowance
Life insurance
Opportunities for personal development and progression within Flowserve with training and development courses and access to bespoke on-line learning platforms.
Req ID : R-7176
Job Family Group : Engineering
Job Family : EN Engineering
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.