Flowserve Corporation Supervisor, Customer Product Repair in Lynchburg, Virginia
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. Join a company where the people challenge themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio, and unmatched commitment to customer success. Flowserve’s culture promotes recognition and rewards creativity, hard work, and commitment. We invite you to put your talents and career in motion at Flowserve.
Flowserve is looking for a customer-focused Customer Product Repair Supervisor . This is an exciting opportunity for someone to lead and influence a team of Customer Product Repair Technicians and Technical Support Representatives who facilitate customer equipment repair, troubleshoot equipment problems, provide startup assistance, interpret electrical schematics, and engage in warranty and field failure discussions for our customers.
Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits
The duties include, but not limited to:
Manage customer product repair technicians who are responsible for repairing and refurbishing customer electric actuators and equipment, diagnose and troubleshoot equipment, conduct maintenance, and manage warranty and field failures for Flowserve’s electric actuators and equipment at our customers’ sites.
Maintain customer relationships through superior responsiveness, solutions, and service.
Perform job walks as needed to produce accurate, thorough quotes for customers.
Monitor the scope of work, schedules, and costs of jobs to ensure complete customer satisfaction, quick close-out, and prompt invoicing.
Contract and oversee vendor services as needed.
Assemble final job documentation for purchase order revisions and invoice approvals.
Collaborate effectively with the customers, our customer product repair technicians and field service technicians, and the supporting organizations of Flowserve, such as the repair centers, buyers, and sales engineering.
Maintain organized, accurate, timely records, including jobs quoted, jobs performed, and time and materials charged.
Operate within established budgets, maintain expense records, report on expenses.
Promote continuous improvement by identifying problems, analyzing data, considering different approaches, and implementing changes.
Responsible for the safety and wellbeing of all Flowserve customer equipment repair employees at our facilities as well as customer facilities.
Coordinate customer product repair technicians’ work schedules, vacations, training, and other tasks with the field service job schedule.
Manage the team effectively, ensuring that it has the right people and resources for success. Post jobs, conduct interviews, and hire direct reports as necessary.
Evaluate performance; reward successes, and take remedial actions as needed.
Be a champion of best practices, client-relationships, and administrative processes to differentiate Flowserve from our competitors.
Convey a sense of contagious passion for the work and inspire commitment to the vision and strategic direction of the organization.
High School Diploma or GED
5+ years of mechanical experience.
5+ years electrical wiring experience.
Skilled and knowledgeable in the removal, repair, and installation of electric actuators, and in the operational conditions and performance of rotating equipment required.
Ability to develop and sustain a vision of technical excellence and business growth that is shared by the entire team.
Must have a collaborative style that encourages the free flow of communication, removes obstacles, and promotes problem solving and teamwork.
Able to remain calm and even tempered in the face of challenges, demands, and deadlines
Must be able to describe the business with metrics, use business data to present recommendations, explain mechanical problems, and articulate the thinking behind recommendations.
Must be able to write in clear, organized emails with good writing mechanics and a professional tone.
Good computer skills to include, MS Outlook, Word and Excel. Computer savvy to learn new systems, such as Flowserve’s online system for developing job quotes.
Excellent ability to read and interpret blueprints, engineering drawings, and schematics.
Must be able to travel 20% of the time with overnight stays required.
Must have an active driver’s license with a good driving record and be able to pass a DOT physical; will drive Company truck on occasion.
Outdoor physical activity is required, including ascending/descending ladders and staircases, and climbing in, under, and around large equipment often located outside.
2+ years of supervisory or other leadership experience that demonstrates an ability to lead, motivate, and develop others, highly preferred.
Req ID : R-1700
Job Family Group : Operations
Job Family : OP Field Service
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
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