Flowserve Corporation Supervisor, HR Employee Services in Irving, Texas
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Incorporating Flowserve’s “People First” value, lead a global team of 12 employees in managing Flowserve’s internal Human Resources case management system “askHR”. In this role, you will ensure that HR systems are kept current, regional timekeeping is completed on schedule and employees receive answers to questions and concerns timely with a high level of quality. You will play an integral role for the team implementing solutions, maintaining customer quality metrics and ensuring training documentation is current.
Responsibilities & Requirements: Areas of responsibility include:
Management of all HR cases/tickets, ensuring a quality customer experience
Daily operation reports and ongoing analytics / measurements of performance including capacity availability
Lead and execute training and develop standards for all staff and create individual development plans for each team member
Manage performance and coach employees
Build strong relationships with our HR Business Partners and payroll leaders for seamless delivery of required transactions and information ·
Develop and manage quality metrics and trend analysis to improve performance and customer experience
Meet with the team on a regular cadence, as well as regular one on one meetings for training / coaching opportunities
Develop cross-training program to ensure coverage during holidays / vacations / absences
Participate in HR projects to provide expertise as required
Position Requirements :
Bachelor's Degree in Human Resources or Business Administration with 5+ years' relevant experience
Possess strong customer service focus and knowledge of good customer relationship/customer service practices
Previous experience with an internal Human Resources customer service system
Ability to work within deadlines, in a structured, measurement-oriented environment
Be comfortable with technology and proficient with Microsoft Office products
High level of responsiveness to escalated issues received from customers or the team
Exhibit a professional manner when dealing with others to maintain constructive working relationships
Ability to work across boundaries (cross countries, geography/time zones)
Foster open communications and seek the ideas and opinions of others
Preferred Experience / Skills:
- Project management experience preferred
Job Advertising Title: Supervisor, HR Employee Services
Primary Posting Location: Irving, Texas US
Job Posting Category: Human Resources
Employment Type: Full time
Country: United States
Auto req ID: 49956BR
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