Flowserve Corporation Customer Service Representative in Etten-Leur, Netherlands
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Flowserve is the recognized world leader in supplying pumps, valves, seals, automation, and services to the power, oil, gas, chemical, and other industries. With more than 15,000 employees in more than 50 countries, we combine our global reach with a local presence. Join a company with the most comprehensive product lines and broadest applications experience in the world. You'll be part of a team known for its industry-leading talent, unparalleled portfolio and unmatched commitment to customer success. Our culture promotes recognition and rewards creativity, hard work and commitment. We invite you to put your talents and experience in motion with Flowserve. Flowserve is an Equal Opportunity Employer.
The Order Fulfilment team for Original Equipment (OEM team) has 4 Customer Service Representatives (CSR) that are responsible for the complete order management of Mechanical seals. The OEM team is the link between customer, engineering and operations. You will be the first point of contact for several customers. Our customers are mainly pump manufacturers (OEM’s) located in Europe and the Middle East.
Your goal is to deliver the seal orders on time while ensuring that our customers value Flowserve as responsive, reliable, consistent and helpful in offering value added solutions and solving their problems. You are the spider in the web by closely monitoring the status of the orders, remove obstacles and update customers regularly. On daily basis you will work closely with Sales, Engineering, Purchasing, Planning and Manufacturing to reach customer satisfaction.
You will be involved in the following tasks:
Extensive and pro-active communication with our OE customers and sales representatives
Efficient accepting, booking, planning and scheduling of seal and systems orders. Control of clean order entry to ensure accurate order booking in compliance with Flowserve policies and International Laws and -Standards
Expediting and priority setting of OE orders within the Seal Operations organization (Engineering, Planning, Purchasing, Manufacturing)
Follow-up on OE order; create milestone planning and address and tackle performance obstacles effectively to ensure planning dates are met (both during engineering and manufacturing stage)
Progress reporting to our customers
Registration and support regarding customer complaints
Take part in projects to Continuously Improve Operational Performance
Objectives will be focused on customer satisfaction, pro-active communication to customers, on-time-delivery and efficiency of order management processes
You are the ideal colleague if you have:
Bachelor’s degree (preferably in Logistics, Supply Chain or in a technical study) and/or related work experience to Bachelor level
Team Player with strong interpersonal and communication skills
English communication skills both verbal and written
Pro-active in solving daily issues with customers and within the organization
Focus on Continuous Improvement of the Flowserve processes
Preferred Experience / Skills
Proactive, positive, reliable, and energetic personality
Familiar and used to work in a very dynamic organization
Very service and customer oriented
Strong in building relationships
Ownership, responsibility, and accountability
Experience with SAP and Mircosoft office applications
Experience in customer service-related department
Knowledge about (seal)part manufacturing and/or sourcing
What we can provide you:
Annual sustainable employability program
Work location flexibility
Holiday allowance of 27 days & 13 ADV days
5% year-end bonus
8% holiday pay
Excellent place to develop yourself
1 day home office/week
You will report directly to the Supervisor Customer Service Order Fulfillment OEM Team in Etten-Leur.
For more information, please contact Joyce van Ginderen firstname.lastname@example.org
Req ID : R-5599
Job Family Group : Logistics
Job Family : LO Production Planning
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
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