Flowserve Corporation Customer Service Representative in Etten-Leur, Netherlands
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The Customer Service & Order Fulfillment Team After Market (CSOF AM) in Etten-Leur is recruiting for a: Customer Service Representative M/V 40 hours a week
In this position you will be responsible for the order management for a number of customers in the Aftermarket team of the Seal Operations Facility in Etten Leur. As a Customer Service Representative, you will be the contact person for a number of our customers.
Responsibilities & Requirements:
Extensive and pro-active communication with our After Market customers.
Efficient and timely accepting, booking, and scheduling of After Market seal orders.
Control of clean order entry. Confirming orders to our customers.
Follow-up on order fulfillment for specific customers (each team member is responsible for specific customers/regions).
Communication of reliable lead times to our customers.
Expediting and priority setting of orders within the Etten-Leur organization.
Progress reporting to our customers.
Registration and support regarding customer complaint handling
Objectives will be focused on customer satisfaction, pro-active communication to customers, on-time-delivery, reliability, and efficiency of order management processes.
In this role, where you will be based in Etten-Leur, you will be reporting to the Manager CSOF AM, working in a team with other customer service representatives.
Preferred Experience / Skills:
Team Player with strong interpersonal and communication skills.
Good English verbal and written communication skills, other language skills is a plus.
Strong administrative skills: accuracy is important.
Pro-active in solving daily issues with customers and within the organization.
Experience with using MRP driven business systems is preferred. (SAP)
Experience in a sales or customer service-related department is preferred.
Experience in Excel is preferred
Ambitious to develop personally and to grow within the company
Job Advertising Title: Customer Service Representative
Primary Posting Location: Etten-Leur, Netherlands
Job Posting Category: Administration
Employment Type: Full time
Auto req ID: 53289BR
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