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Flowserve Corporation Customer Service Representative in Etten-Leur, Netherlands

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary:

The Customer Service & Order Fulfillment Team After Market (CSOF AM) in Etten-Leur is recruiting for a: Customer Service Representative M/V 40 hours a week

In this position you will be responsible for the order management for a number of customers in the Aftermarket team of the Seal Operations Facility in Etten Leur. As a Customer Service Representative, you will be the contact person for a number of our customers.

Responsibilities & Requirements:

  • Extensive and pro-active communication with our After Market customers.

  • Efficient and timely accepting, booking, and scheduling of After Market seal orders.

  • Control of clean order entry. Confirming orders to our customers.

  • Follow-up on order fulfillment for specific customers (each team member is responsible for specific customers/regions).

  • Communication of reliable lead times to our customers.

  • Expediting and priority setting of orders within the Etten-Leur organization.

  • Progress reporting to our customers.

  • Registration and support regarding customer complaint handling

Objectives will be focused on customer satisfaction, pro-active communication to customers, on-time-delivery, reliability, and efficiency of order management processes.

In this role, where you will be based in Etten-Leur, you will be reporting to the Manager CSOF AM, working in a team with other customer service representatives.

Preferred Experience / Skills:

  • Bachelor’s degree

  • Team Player with strong interpersonal and communication skills.

  • Good English verbal and written communication skills, other language skills is a plus.

  • Strong administrative skills: accuracy is important.

  • Pro-active in solving daily issues with customers and within the organization.

  • Experience with using MRP driven business systems is preferred. (SAP)

  • Experience in a sales or customer service-related department is preferred.

  • Experience in Excel is preferred

  • Ambitious to develop personally and to grow within the company

Job Advertising Title: Customer Service Representative

Primary Posting Location: Etten-Leur, Netherlands

Job Posting Category: Administration

Employment Type: Full time

Country: Netherlands

Auto req ID: 53289BR

Flowserve is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status. Click here to learn more. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers Click here to learn more.

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