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Flowserve Corporation Project Manager in Desio, Italy

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary:

The customer care project manager is fully accountable for the successful execution and resolution of the project and claims coming from site, the focus is to properly support customer after shipment. Their key drivers are customer satisfaction, quick reply and support, on-time delivery. On top of claim resolution the customer care project manager shall identify possible new business generating opportunities from claim. They are the key point of contact for the customer’s during the entire warranty period and during installation and commissioning period. The customer care project manager must maintain a positive customer experience while looking for new business opportunities. The project manager is an individual contributor position, who reports directly to the plant customer care supervisor.

Responsibilities & Requirements:

Responsibilities & Requirements

  • Single point of contact for project, purchaser order, or scope of work

  • Sets pace and agenda for the project team

  • Seek out points of contact or resources required to optimally execute and resolve the claim

  • Through clear and proactive communications, establish strong client relationships which exemplify Flowserve’s Purpose, Values, and Behaviors as well as manages customer expectations

  • Develop relationships with project team members, while fostering a relationship between the project team and functional groups

  • Identifies and manage the risks, changes in scope of work and implement lessons learned and best practices

  • Accountable for project’s financial performance and updating relevant stakeholders

  • Ensures timely submission of documentation, identify and record changes in the project scope, and negotiate variation orders for customer driven changes.

Preferred Experience / Skills:

Preferred Experience / Skills

  • Resolve the site claim and support client within the time and expectations. Identify problem areas, evaluate and initiate corrective action to prevent future issue on site

  • Manage and support from remote field service engineer to properly inspect the pump and equipment with the aim to solve the site issue

  • Troubleshooting competences checking data and information received from site

  • Preparation of technical reports

  • Knowledge in making Root cause analysis finalizing reports

  • Working background on pump industry and oil&gas market is preferred

Flowserve is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.

Primary Posting Location: Desio, Italy

Job Posting Category: Engineering/R&D

Job Advertising Title: Project Manager

Employment Type: Full time

Auto req ID: 53752BR

Country: Italy

Flowserve is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status. Click here to learn more. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers Click here to learn more.

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