HR Partner, Customer Care with Dutch

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

The Human Resources Customer Care Representative will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit.

Hybrid role: 2 days in office/3 days remote (work from home)

Your role:

• Respond to customer requests and provide guidance to associates and managers

• Consistently execute HR processes, using case management, chat and telephony

• Provide guidance to associates and managers on self-service transactions and navigating the HR portal

• Research solutions to HR customer inquiries and escalate as needed

• Understand and be able to communicate HR policies, processes, and procedures

• Adhering to Flowserve’s safety, integrity and code of conduct policies

• Other duties as required and assigned by manager

Your profile:

• Bachelor’s degree in business/HR

• Ideally one year of experience in HR or customer service

• Proficiency in English and Dutch

• Exceptional customer service, emotional intelligence and empathy

• Excellent probing abilities, to identify true need from customer

• Resourcefulness and ability to find answers quickly

• Thorough with responses to inquiries and issues

• Adaptable to different customer types and situations

• Technologically savvy to improve and automate activities

• Confidentiality and discretion for managing sensitive information

• Executive presence and ability to deliver high touch support

Preferred :

• Studies in Human Resources

• Relevant experience

• Prior experience in an HR Operations Environment

• Working knowledge of Workday and/or Neocase

What we can offer you:

• Friendly multicultural environment and team events

• Life, accident and health insurance

• Cafeteria Package

• Career development and training opportunity

• There is an opportunity for home office

Req ID : R-15067

Job Family Group : Human Resources

Job Family : HR Human Resources