Job Information
Flowserve Corporation HR Partner, Customer Care - Spanish Speaker in Budapest, Hungary
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
The Human Resources Customer Care Representative will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit.
Hybrid role: 2 days in office/3 days remote (work from home)
Your role:
Respond to customer requests and provide guidance to associates and managers
Consistently execute HR processes, using case management, chat and telephony
Provide guidance to associates and managers on self-service transactions and navigating the HR portal
Research solutions to HR customer inquiries and escalate as needed
Understand and be able to communicate HR policies, processes, and procedures
Adhering to Flowserve’s safety, integrity and code of conduct policies
Other duties as required and assigned by manager
Your profile:
Bachelor’s degree in business/HR
Ideally one year of experience in HR or customer service
Proficiency in English and Spanish
Exceptional customer service, emotional intelligence and empathy
Excellent probing abilities, to identify true need from customer
Resourcefulness and ability to find answers quickly
Thorough with responses to inquiries and issues
Adaptable to different customer types and situations
Technologically savvy to improve and automate activities
Confidentiality and discretion for managing sensitive information
Executive presence and ability to deliver high touch support
Preferred :
Studies in Human Resources
Relevant experience
Prior experience in an HR Operations Environment
Working knowledge of Workday and/or Neocase
Physical Requirements:
- Requires a sedentary seated or standing position for five or more hours per day with repetitive motion/activity on a computer. Would need to be able to lift up to 20lbs/9kg
What we can offer you:
Friendly multicultural environment and team events
Life, accident and health insurance
Cafeteria Package
Career development and training opportunity
There is an opportunity for home office
Req ID : R-11908
Job Family Group : Human Resources
Job Family : HR Human Resources
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.