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Flowserve Corporation CRM Business Analyst in Budapest, Hungary

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary:

The Business Analyst is responsible for supporting and managing a variety of Salesforce CRM and forecasting needs as required by the Commercial organization. You reply promptly to helpdesk tickets from CRM users around the world, also provide a high-quality, professional response that resolves the issue while encouraging best practices. You escalate as needed those items that require additional support and aid our sales organization in the production of a monthly bookings forecast. As a strong professional, you identify trends as well as discrepancies or gaps and use dashboards, reports, and other analytic tools to produce reliable and actionable output.

Responsibilities & Requirements: You'll be involved in the following tasks:

  • Maintain the CRM user hierarchy, ensuring that individuals have the access necessary to perform their job function while maintaining adequate security for sensitive areas.

  • Participate in the evaluation of enhancements made to the CRM system. Perform user acceptance testing and provide feedback.

  • Provide training as needed to those unfamiliar with our CRM solution. Contribute to guides and other collateral used to support training on any new functionality.

  • Perform other ad-hoc tasks defined by the direct leader or above.

  • Experience working as part of a team providing 24/7 support to a worldwide organization.

  • Ability to collaborate with resources located in other time zones to provide a consistent experience for the users regardless of their location. Capable as well of operating independently, using your judgement when the situation calls for it.

  • Advanced Excel skills including VLOOKUP, index match, pivot tables, and writing formulas containing multiple functions.

  • Background in CRM (lead management, quoting, forecasting, etc.). Salesforce technologies a plus.

  • Ability to create detailed models using raw data from multiple sources – including the cleansing and standardization of data when necessary.

  • Strong analytical and problem-solving skills with attention to detail. This includes the use of multiple validation steps to ensure accurate deliverables.

  • Comfortable communicating in English via phone and email.

Preferred Experience / Skills:

  • Are a natural at building positive relationships

  • Have strong analytical, research and problem-solving skills

  • Master’s degree in Statistics, Business, Engineering, Computer Science, Economics, Finance, Information Technology, or related discipline

  • Are flexible and able to cope with process changes

What we can offer:

  • Friendly multicultural environment and team events

  • Life, accident, and health insurance

  • Cafeteria Package

  • Career development and training opportunities

Job Posting Category: Information Technology

Primary Posting Location: Budapest, Hungary

Job Advertising Title: CRM Business Analyst

Employment Type: Full time

Auto req ID: 52273BR

Country: Hungary

Flowserve is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status. Click here to learn more. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers Click here to learn more.

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