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Flowserve Corporation QRC Manager in Baton Rouge, Louisiana

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary:

The QRC Manager is directly responsible for site leadership and management of all operational aspects of the assigned sites and its MRO business (spare valves, parts, repair, and service). The primary objectives of the QRC Manager are to drive market-leading response and customer service. This position is responsible for QRC planning/customer service, inventory and manufacturing, and financial management of the site. Weekly and monthly forecasting are submitted and reviewed with the Regional Director/GM and Finance Manager. The QRC Manager, in collaboration with local sales management, is also responsible for developing regional MRO growth strategies and tactics to execute on that annually. The QRC Manager will drive programs to support safety, quality, and operational excellence at the site. These will be measured and monitored with monthly KPIs including TRR/LTA, OTD, Past Due Backlog, AMP cycle-time for repairs, Quickship volume, Warranty / CARs, and Primary Working Capital.

Responsibilities & Requirements:

Responsibilities

  • Drive QRC scorecard metrics for YOY improvement in Safety, Quality, Operational Excellence, and Customer Experience.

  • Enforce uncompromising Safety and Quality expectations by holding all sites accountable to adhere to safety standards at all times.

  • Foster and reward a safety-first culture where everyone understands and owns their role. Drive the safety maturity development of the site and stay at high performing or above.

  • Prepare and execute an operations plan for the region that includes revenue, labor absorption, cost and quality efficiency improvements, facility, and capital management.

  • Achieve an industry-leading customer service and end-user culture within the region’s sales/operations team, focused on delivering improved customer experience with excellent response times and best-in-class quality.

  • Plan, manage, and direct operations and expense activity, measure against budget and develop and implement actions to correct any unfavorable variances from the annual plan.

  • Provide weekly summary and monthly forecast updates.

  • Select, train, review, motivate and manage personnel for the efficient performance of assigned duties and growth of the QRC.

  • Establish succession planning & a direct labor development program.

  • Recruiting, hiring, training, and counseling the key QRC personnel. Apprising them of the latest operations, sales/marketing, and support plans. This is accomplished through visits to the field on a regular basis and regular meetings.

Qualifications / Requirements

  • Advocates and supports the Flowserve performance culture and ensures that performance is actively differentiated and managed within the business unit or function.

  • Communicates effectively with the full range of internal stakeholders—from associates to leadership— and ensures that programs, processes, and initiatives within the business unit or function are communicated in a clear and effective manner.

  • Capable of quickly establishing credibility, influencing constituencies, and persuading professionals at all levels.

  • Excellent analytical and strategic skills. Good business judgment and problem-solving skills with solid economic, industry, and competitive landscape insight.

  • Builds organizations that effectively adapt and develop world-class practices from inside or outside the industry to create a powerful competitive advantage.

  • Establishes conditions systematically for high-performance teamwork based on the requirements of the situation.

  • Degree holder in Manufacturing / Mechanical Engineering or related discipline

  • At least 5 years relevant experience in the manufacturing industry of which 1 year must be at a managerial level of a sizeable manufacturing plant

  • Experience in ISO9000 or equivalent international quality standards with good knowledge manufacturing process improvement tools like Kaizen, Lean, 6-sigma, SPC. 6S etc.

  • Analytical and strategic to plan for the production with regards to the rapidly changing business environment and close scrutiny of resources

  • Strong drive to make things happen and a strong “can do” attitude

Preferred Experience / Skills:

Preferred Experience

  • Engineered and control valve experience preferred.

  • Experience with automation and control valves including detailed product and technical knowledge, including items such as sizing/selection, application, and strong knowledge of parts and components.

  • Knowledge of service environment activities including DCI, machining, assembly, test, and field service for valves.

Primary Posting Location: Baton Rouge, Louisiana US

Job Advertising Title: QRC Manager

Job Posting Category: Operations

Employment Type: Full time

Country: United States

Auto req ID: 53055BR

Flowserve is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status. Click here to learn more. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers Click here to learn more.

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