Flowserve Corporation Product Specialist in Addison, Illinois
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
The Product Specialist (Staff) is the primary technical point of contact for the customer. Customers are channel partners, Flowserve commercial team members (Sales Engineers or Application Engineers), representatives of other Flowserve business units, end users, or their representatives (i.e. Engineering Contractors and other third-party Consultants). As this is a customer-facing role, the right candidate will bring a strong combination of technical and communication skills and demonstrate an exceptional dedication to the customer experience. To solve customer problems and help generate sales opportunities, you will become a subject matter expert on pumping systems in general and Innomag features and benefits in particular. Most importantly, you will become intimately familiar with what matters most to end users. Internally you will contribute to continuous improvement initiatives and the development of best practices. You will be the “voice of the customer” and collaborate with Engineering, Quality, and Manufacturing to consistently deliver on our commitments and create true surprise and delight for our customers.
Responsibilities & Requirements:
Application engineering to ensure proper sizing, compatibility, and overall fit for purpose
Assist regional commercial teams with quoting work load particularly on opportunities that require special pricing, technical requirements, or fast turnaround.
Technical support including failure analysis, startup assistance, and general troubleshooting
Project management including documentation, testing requirements, and facilitating inspection events
Account management including contract pricing, dispute resolution, and relationship building
Market intelligence including analyzing proposal win rates and pipeline conversion rates, developing a good sense for market level price, tracking competitor activity and response, and coordinating sales incentive programs
Ensuring compliance to export regulations, product certifications (ATEX, CE, UL, FDA) and other programs and policies.
Training and promotion including trial programs, plant tours, product training, sales pitches, and customer visits
Order approval - Approve orders for release to Manufacturing and coordinate with planning on non-standard specs and delivery times.
1-3 years application engineering experience of industrial products required – centrifugal pumps or other fluid handling equipment preferred
Excellent written and verbal skills
Comfortable and effective pitching to small groups and adapting content and delivery to the audience
Engineering degree required
Primary Posting Location: Addison, Illinois US
Job Advertising Title: Product Specialist
Preferred Experience / Skills: N/A
Job Posting Category: Operations
Employment Type: Full time
Country: United States
Auto req ID: 50155BR
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